Shipping policy

Shipping Policy

Processing Times

Orders are typically processed and shipped within 1–3 business days. (Except **Pre-Order** Items). Processing times may be longer during sales, holidays, or periods of high order volume.

Once your order has shipped, you will receive an email with tracking information.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please double-check your address, including apartment, unit, or suite numbers, before placing your order.

ER Moto is not responsible for delays, failed deliveries, or returned packages caused by an incorrect, incomplete, or undeliverable address provided by the customer.

If an order is returned to ER Moto because of an incorrect or undeliverable address:

  • The original shipping charge is non-refundable, as the shipping service has already been used.

  • If you would like the order reshipped, you will be responsible for the additional shipping cost.

  • If you request a refund instead, the product amount may be refunded once the package is returned to ER Moto and inspected. Original shipping charges are not refundable.

Changes to Shipping Address

If you notice an error in your shipping address after placing your order, contact us as soon as possible. We will do our best to update the address before the order ships.

Once an order has shipped, we cannot guarantee that the shipping address can be changed. Any additional fees charged by the carrier for an address correction may be the customer's responsibility.

Lost or Delayed Packages

Once an order has been handed to the shipping carrier, delivery times are controlled by the carrier and may occasionally be delayed.

If your tracking information shows that your package has been delivered but you cannot locate it, please contact the shipping carrier and ER Moto as soon as possible so we can help investigate.

International Orders

International customers are responsible for any applicable customs fees, duties, taxes, or other charges imposed by their country's customs authorities.

ER Moto is not responsible for packages delayed or held by customs.